MOVEMAGIC

At MOVEMAGIC, our priority is your satisfaction with our products. If, for any reason, you are not completely happy with your purchase, we have implemented a clear and fair return and refund policy to ensure a hassle-free experience.

1. Return Eligibility:

You may request a return within 30 days of receiving your item. Just contact us to get started:
(Service Email: Service@movemagics.com  Tel: +1 929 224 5566)

2. Initiating a Return:

To start the return process, please contact our customer service team at Service@movemagics.com, providing your order number and the reason for the return.We will process the email within 24 hours and report the outcome
if your return is accepted, we will send you a Confirm return address or provide you with a return label, which you will need to print and contact the courier to send back. (Note: items returned without authorization will not be accepted).

3. Return Shipping:

Returns/exchanges/refunds not arising from the product itself:
In the case that the buyer needs to return/exchange/refund for personal reasons, the customer is required to pay for the return shipping costs. Specific reasons such as:

*THE PRODUCT DOESN’T FIT THE CUSTOMER’S NEED
*DISLIKE THE COLOR/QUALITY
*CUSTOMERS CHANGE THEIR MIND
*CUSTOMER ORDERED A WRONG ONE
*PRODUCT WAS NOT BOUGHT FROM US
*NOT FOR PRODUCT QUALITY REASONS
*ETC.

4. Inspection and Approval:

within 5 business days after receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Once approved, we will proceed with the refund process.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refund Process:

Refunds will be processed within 5 business days after the approval of the return.
The refund will be issued to the original payment method used during the purchase.

7. Customer Support:

If you have any questions or concerns regarding our return and refund policy, our customer support team is ready to assist you. Contact us at Service@movemagics.com
MOVEMAGIC is committed to ensuring a positive and satisfying shopping experience, and our return and refund policy are designed to provide you with the peace of mind you deserve. Thank you for choosing MOVEMAGIC.