About Movemagic

Summary

MoveMagic, established in 2009, has rapidly positioned itself as a leading innovator in the electric mobility industry by vertically integrating manufacturing processes and maintaining a “factory-to-consumer” model. Leveraging its own production facilities, MoveMagic delivers premium quality mobility scooters, e-scooters, and e-bikes at highly competitive prices, ensuring both reliability and affordability for users worldwide. The brand’s unwavering commitment to after-sales support, extensive warranty coverage, and expedited U.S.-based fulfillment underpins its mission to provide freedom and independence to those with mobility challenges.

Brand Overview

MoveMagic was founded in 2009 with a singular vision: to enhance the lives of people with mobility issues by making modern mobility solutions more accessible. By owning and operating its own factory, MoveMagic tightly controls every step of production—from component sourcing to final assembly—thus guaranteeing product consistency and cost-effectiveness. This integration allows MoveMagic to bypass traditional markups and offer top-tier mobility devices at lower price points than competitors.

Mission & Vision

MoveMagic’s mission is to empower individuals by providing thoughtfully designed electric mobility devices that restore independence and confidence. The brand envisions a future where mobility barriers no longer hinder personal freedom, and daily travel becomes effortless for seniors, veterans, and anyone with limited mobility. Through continuous innovation in design and technology, MoveMagic strives to lead industry standards and redefine user expectations for performance, safety, and convenience.

Core Values

  • Quality First: Every MoveMagic product undergoes rigorous testing, including durability assessments, electrical safety checks, and field trials, to ensure long-lasting performance. 

  • Customer-Centricity: MoveMagic provides 24/7 customer support via both online channels and U.S.-based phone lines, ensuring prompt assistance for pre-sales inquiries and after-sales service.

  • Innovation & Design: The Storm S2 mobility scooter exemplifies MoveMagic’s pursuit of innovation with its modular foldable frame—enabling rapid assembly/disassembly in under 30 seconds—while maintaining a lightweight profile that simplifies transport and storage. 

  • Integrity & Transparency: By openly displaying original and discounted prices on product pages, MoveMagic fosters trust and ensures that customers see accurate pricing from the moment they land on the site through checkout.

U.S. Presence & Service Commitment

Warehousing & Shipping

MoveMagic operates two strategically located warehouses in the United States—Rancho Cucamonga, California (10013 8th St K, CA 91730) and New Windsor, New York (1073 Route 94 Barrett Dr, New Windsor, NY 12553)—which enable expedited 3–7 business-day delivery for continental U.S. orders. This localized inventory model drastically reduces shipping times and ensures products arrive in optimal condition.

Customer Support & After-Sales Service

MoveMagic’s dedicated after-sales team in California and New York provides comprehensive support for warranty inquiries, troubleshooting, and repair coordination. Customers can initiate warranty service by emailing Service@movemagics.com or calling +1 929 224 5566 (U.S.) with guaranteed response times within 24 working hours.

Warranty & Return Policies

  • 30-Day Money-Back Guarantee: If a customer is unsatisfied for any reason, MoveMagic provides a full refund within 30 days of delivery, subject to standard return conditions. 

  • One-Year Complimentary Warranty: Covers product defects in materials and workmanship. Beyond the first year, customers may still access repair services at cost of spare parts, with MoveMagic covering shipping fees. 

  • Long-Term Parts Availability: MoveMagic ensures that replacement components remain in stock for up to five years after product discontinuation, reflecting its commitment to lasting customer satisfaction.

Contact Information

Headquarters & Offices

  • Global Corporate HQ (Hong Kong):
    Room 1508, 15/F, Office Tower II, Argyle Center, 625 Nathan Road, Mongkok, Hong Kong. 

U.S. Warehouses

  • Rancho Cucamonga, CA 91730 (10013 8th St K). 

  • New Windsor, NY 12553 (1073 Route 94 Barrett Dr).

Customer Service

Conclusion

MoveMagic’s vertically integrated business model—combining factory ownership, rigorous quality control, and strategic U.S. warehousing—allows it to offer high-end electric mobility solutions at unmatched value. With a robust warranty program, attentive after-sales service, and a broad range of products engineered for performance and portability, MoveMagic is dedicated to empowering users to reclaim their independence and mobility every day.