MOVEMAGIC

Does MOVEMAGIC have an after-sales service team?

Yes. MOVEMAGIC in California. New York. Both have service locations. We also offer a complete after-sales service online (8am - 5pm Beijing time). After-sales service phone number: +1 929 224 5566

How long does MOVEMAGIC warranty its products?

MOVEMAGIC offers a free one-year warranty on all its products.Beyond the one-year warranty period. You can still apply for after-sales service, users only need to pay for spare parts.MOVEMAGIC provides free repair and shipping service.

How to apply for after-sales warranty service?
If users encounter any quality problems after purchasing MOVEMAGIC products, please call the after-sales service hotline at +1 929 224 5566 at the first time or go to MOVEMAGIC offline service points to apply for repairing and processing.
Address: 10081 Sandmeyer Ln Unit 1
City: Philadelphia
State/Province/County: PA
Zip Code: 19116

What is the MOVEMAGIC aftermarket email address?
MOVEMAGIC after-sales service e-mail is: scris6298@gmail.com (Beijing time 8:00 a.m. - 5:00 p.m.)

Where can I see videos of MOVEMAGIC products?

YouTube account: www.youtube.com/@MOVEMAGICMobilityDevice
TikTok account: https://www.tiktok.com/@movemagic_?is_from_webapp=1&sender_device=pc

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

U.S : 5 -8 working days (Fedex)

Note(Ship in-stock orders usually within 2-3 business days you placed them.Shipping In transit 3-5 work day)

Return & Refunds

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

Refunds will be processed within 5 business days after the approval of the return.
The refund will be issued to the original payment method used during the purchase.

Payment & Ordering

We can accept Paypal, Visa, Mastercard, JCB,Maestro,American Express,Google pay and Apple pay.

If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.Solutions: try a different credit card or try using PayPal as your checkout method (they accept Visa, Mastercard, JCB,Maestro,American Express.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Warranty Service

After the purchase of the product, the customer receives a qualified and intact product. Each customer is entitled to the contents of the warranty service terms and conditions and includes all parts, frames and motors. Please see the Warranty Service policy for details

Customer support

(929) 224 5566

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